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LiveChat — The live chat tool that turns website visitors into paying customers

Live Chat

LiveChat is a dedicated live chat and customer messaging platform used by 37,000+ companies. Unlike AI chatbot-first tools, LiveChat is built for human-first conversations — with smart routing, canned responses, and integrations with 200+ tools. It also offers a ticketing system and sales features.

Best for

  • +SaaS companies wanting to improve trial conversion
  • +E-commerce stores needing real-time customer support
  • +Teams that prefer human-first over chatbot-first approach

Not ideal for

  • −Companies wanting a free chat solution (Tidio is cheaper)
  • −Teams needing a full helpdesk with ticketing (use Freshdesk)
  • −Businesses with very low website traffic (<100 visitors/day)

Illustrative Case Study

Based on realistic usage patterns and typical results reported by users — not a verified customer story. Numbers are illustrative.

✗

The Problem

A B2B SaaS company had a 12% trial-to-paid conversion rate. Prospects signed up for the free trial but got stuck during setup and churned before ever reaching the 'aha moment'. Email onboarding sequences had only 8% open rates.

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The Solution

Added LiveChat ($20/mo/agent, 3 agents = $60/mo) with proactive chat triggers: if a trial user spent >2 minutes on the setup page, a chat popped up offering help. Canned responses handled the 10 most common setup questions.

✓

The Result

Trial-to-paid conversion jumped from 12% to 28% in 60 days. Average chat resolution time: 4 minutes. Each converted trial was worth $49/mo in MRR, so the incremental 16% conversion on 200 monthly trials = 32 new customers/mo.

💡 ROI Estimate: Tool costs $60/mo. 32 extra conversions × $49 MRR = $1,568/mo in new recurring revenue. ROI: 26x.

— Frequently asked questions about LiveChat

Is LiveChat worth the price?+
Yes. LiveChat typically increases website conversions by 15-25% and reduces support response times. The ROI comes from both increased sales and reduced phone/email support volume.
LiveChat vs Tidio: which is better?+
LiveChat offers more mature features, better analytics, and stronger integrations for established businesses. Tidio is more affordable and better for small e-commerce stores starting out.
How much does LiveChat cost?+
LiveChat Starter plan is $20/agent/month with basic chat features. Team plan at $41/agent/month adds advanced customization, reporting, and chat routing.
Browse all Live Chat tools →

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— See also in Live Chat

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Tidio

Answer visitor questions in real time — and turn browsers into buyers while you're at it

💰 Your ROI Calculator

Personalize the estimate — what's your time worth?

$/hr

LiveChat saves ~15 hrs/mo on live chat support and proactive sales conversations.

Time value (15 hrs × $50)$750/mo
Tool cost−$20/mo
Net monthly savings$730/mo
ROI multiple38x return

* Estimate based on typical usage. Your actual results will vary.

Pricing

Starting from$20/mo/agent (Starter)
✓ 14-day free trial

Quick facts

CategoryLive Chat
Headquarters🇵🇱 Poland
◆4.3/ 5.0Boring Score

💡 Tool costs $60/mo. 32 extra conversions × $49 MRR = $1,568/mo in new recurring revenue. ROI: 26x.

Visit LiveChat