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Birdeye — Get more 5-star reviews automatically — and turn them into new customers

Customer Reviews

Birdeye is a reputation management and customer experience platform. It automates review requests via SMS and email, monitors 150+ review sites, lets you respond from one dashboard, and publishes review widgets on your website.

Best for

  • +Local businesses managing reviews across Google, Yelp, Facebook
  • +Multi-location brands needing centralized reputation management
  • +Teams wanting automated review request campaigns

Not ideal for

  • −Pure SaaS companies (more suited for local/service businesses)
  • −Businesses with a single location and few reviews
  • −Companies on a very tight budget

Illustrative Case Study

Based on realistic usage patterns and typical results reported by users — not a verified customer story. Numbers are illustrative.

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The Problem

A dental group with 4 locations had an average Google rating of 3.6 stars from 47 reviews. They knew most patients were happy but no one left reviews — happy patients don't think to, upset ones do. New patient bookings were flat for 18 months.

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The Solution

Implemented Birdeye at $299/mo. After each appointment, patients automatically received an SMS 2 hours later asking to rate their experience. Positive responders were routed to Google. Negative responders triggered a private feedback form. Setup: half a day.

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The Result

In 6 months, reviews grew from 47 to 310. Average rating moved from 3.6 to 4.8 stars. New patient bookings increased 31%. At $180 average revenue per new patient, that's roughly $5,400/mo in incremental revenue.

💡 ROI Estimate: Tool costs $299/mo. Incremental revenue from new patients: ~$5,400/mo. ROI: 18x.

— Frequently asked questions about Birdeye

Does Birdeye actually help get more reviews?+
Yes. Businesses using Birdeye typically see a 3-5x increase in review volume through automated review request campaigns sent via email and SMS after customer interactions.
How much does Birdeye cost?+
Birdeye pricing starts around $299/month per location. Enterprise pricing varies. They offer custom packages based on number of locations and features needed.
Birdeye vs Podium: which is better?+
Birdeye offers broader review management across more platforms. Podium focuses more on text-based customer communication. Both are strong for local businesses managing their online reputation.
Browse all Customer Reviews tools →

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— See also in Customer Reviews

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Trustpilot

The review platform customers actually trust — 200M+ reviews and counting

💰 Your ROI Calculator

Personalize the estimate — what's your time worth?

$/hr

Birdeye saves ~12 hrs/mo on Manual review monitoring and customer feedback handling.

Time value (12 hrs × $50)$600/mo
Tool cost−$299/mo
Net monthly savings$301/mo
ROI multiple2x return

* Estimate based on typical usage. Your actual results will vary.

Pricing

Starting from$299/mo (single location)
✓ 14-day free trial

Quick facts

CategoryCustomer Reviews
Headquarters🇺🇸 USA
◆4.0/ 5.0Boring Score

💡 Tool costs $299/mo. Incremental revenue from new patients: ~$5,400/mo. ROI: 18x.

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